Our 2019 fall Executive Breakfast attracted a crowd of executives who were hungry to learn about the neuroscience of trust. Friend and colleague, Royanne Doi, provided the food for thought. Royanne traveled from Japan to be with us. She is currently the Global Legal, Ethics & Compliance Advisor at Yamaha Corporation. And yes, she plays several musical instruments.
Ethics and compliance have become standard functions in corporations today. The finest officers in charge of these functions incorporate the latest trends in science to educate their employees. Royanne is one of the best examples of doing this. She has spent more than a year researching and completing courses on brain science and it was from this body of work that Royanne fed our Omaha executives.
One key to Royanne’s presentation was the concepts of SCARF and how it explains our behaviors at work. SCARF is a model by D. Rock that is built on the idea that our brains treat social and physical threats and rewards in the same ways. In particular, when our status, certainty, autonomy, relatedness, or sense of fairness (SCARF) are threatened we literally have a physical “amygdala hijack” that takes control and reduces our ability to use our prefrontal lobe to respond rationally. Knowing this science and learning the communication cues that can activate the different parts of our brains can enable executive, or anyone who manages people, to successfully navigate the social aspects of the workplace.